Privacy Policy
Effective October 9, 2026
This policy explains what information Craque FC collects, why we collect it, and the choices you have. Craque FC is operated by Vagner Ventures LLC. We keep it simple: we only collect what we need to coach your player and run your account, and we never sell your information.
Who this applies to
This policy covers our website (craquesoccer.com), our family app (craquesoccer.com/app), and how we handle information when you book, pay for or attend training. Family accounts are for parents, guardians and adult players (18 or older). Children don't create their own accounts; a parent or guardian adds them.
What we collect
When you contact us or ask about a free trial
The contact form on our website opens your own email app with a message for you to send. Nothing is stored on our website. If you send it, we receive your name, email, and anything you choose to include (like phone, your player's age, or the packet you're interested in).
When you create a family account
- About you: name, email, password (stored securely by our login provider; we can't see it), and optionally phone and how you heard about us.
- Family details you add: home address, an emergency contact's name and phone, your preferred language.
- Training waiver: the name you type as your signature, the date you signed, and whether you allow training photos and videos to be shared.
About your player
- Name, birth year, position, preferred foot, club, goals, and an optional photo.
- Health notes you choose to share (for example asthma, allergies or past injuries) so the coach can keep your player safe.
- Training records the coach adds: session notes, skill assessments, milestones and homework, plus homework you mark as done.
Packets, payments and bookings
- A record of the packets you order (packet name, price, sessions used and expiration).
- Payments are handled by Stripe. Your card details go straight to Stripe; we never see or store your full card number. Stripe shares with us your name, email, phone, the player name you enter and what was paid.
- Bookings are made through Cal.com, which shares the booking details you enter with us.
Messages and notifications
Messages you send to the coach in the app are stored so both of you can see the conversation. If you turn on notifications, we store a notification address for that device so we can alert you about new messages. You can turn notifications off at any time in the app.
What we don't collect
We don't use advertising or analytics trackers, we don't run ads, and we don't build profiles of you for marketing. See our Cookie Policy for the small amount of information your browser stores to keep the app working.
How we use your information
- To schedule and run training sessions and keep players safe.
- To show you your player's progress, homework and packet balance.
- To process payments, refunds and session credits.
- To reply to your messages and send session reminders or important updates.
- To meet our legal and safety obligations.
Training photos or videos are only shared publicly (for example on Instagram) if you said yes on the training waiver. You can change your mind at any time by messaging us.
Who can see it
Only you and Coach Vagner can see your family and player information in the app. We share information only with the service providers that run our tools, and only so they can provide that service:
- Google Firebase: secure app login, data storage and message notifications.
- Netlify: hosts our website.
- Stripe: card payments.
- Cal.com: session booking.
- Gmail: email we send and receive.
We may also share information if the law requires it, or in an emergency to protect someone's health or safety (for example, sharing health notes with medical responders). We never sell or rent your information.
How long we keep it
We keep your account information while your account is active. If you ask us to delete your account, we'll delete your family and player information within 30 days, except payment records we must keep for tax and accounting (usually up to 7 years) and signed waivers, which we may keep as long as needed for legal purposes.
Your choices
- See and update: you can view and edit most of your details in the app under More.
- Delete: you can remove a player in the app, or email us to delete your whole account.
- Copy of your data: email us and we'll send you a copy.
- Photos: change your photo and video choice at any time by messaging us.
Children's privacy
Our services are used by parents and guardians on behalf of their children. We don't knowingly let children under 13 create accounts or send us information directly. If you believe a child has given us information without a parent's permission, contact us and we'll delete it.
Security
Your app data is protected by secure login and access rules so families can only see their own information. No system is perfectly secure, so please use a strong password and tell us right away if you think your account has been accessed by someone else.
Changes
If we make important changes to this policy, we'll update the date at the top and let families know in the app.
Contact us
Vagner Ventures LLC (doing business as Craque FC)
Falls Church, Virginia
Email: contact.craque@gmail.com
Phone: (571) 992-9661