Refund Policy
Effective October 9, 2026
We want every family to feel good about buying a packet. Here's exactly how refunds work.
The short version: if you change your mind, you can get a full refund within 7 days of buying, as long as no sessions from that packet have been used.
Full refund within 7 days
You can request a full refund within 7 days of purchase if no sessions from that packet have been used or booked into the past.
After 7 days, or once a session is used
- Packets are non-refundable after 7 days, or once any session from the packet has been used, including late cancellations and no-shows.
- Unused sessions expire 90 days after purchase and can't be refunded or carried over.
Exceptions
- Injury or medical reasons: if a player can't train because of an injury or illness, contact us. With a note from a doctor, we'll pause your packet and extend the 90-day window.
- If we cancel: sessions we cancel go back into your packet and are never counted.
- If we can't continue: if Craque FC can't provide the remaining sessions, we'll refund unused sessions at the per-session rate of your packet.
- Charged by mistake: duplicate or incorrect charges are always refunded in full.
Free trial
The free trial session costs nothing, so there's nothing to refund.
How to request a refund
Email contact.craque@gmail.com or message Coach Vagner in the app. Include your name, your player's name and the email you used to pay. Approved refunds go back to your original card through Stripe and usually appear in 5 to 10 business days.
Contact us
Vagner Ventures LLC (doing business as Craque FC)
Falls Church, Virginia
Email: contact.craque@gmail.com
Phone: (571) 992-9661